To mark 2024’s World Homelessness Day on 10 October, Jude McCaffrey, Head of Housing at Soha Housing, explains how a community-based strategy can support the maintenance of ‘at risk’ tenancies with the aim of promoting zero evictions into homelessness.

Committed to zero evictions

Witnessing the devastating impact of homelessness first-hand, Soha stands by the Homes for Cathy Commitment 8: “to offer support to maintain ‘at risk’ tenancies and not make homeless any tenant who is engaging with the landlord”. As a community-based organisation, we have taken a proactive stance to support ‘at risk’ tenants in maintaining their tenancies; thereby aiming to prevent homelessness through relationship building and community support.

Why we’ve invested in support

Soha’s zero evictions into homelessness commitment stems from our deep-rooted connection to the communities we serve. Mutually owned by residents and staff, we are acutely aware of the challenges faced by those experiencing homelessness. The presence of rough sleepers in Oxfordshire market towns, and the frequent visits from people affected by homelessness seeking assistance at Soha’s town centre office, highlight the urgent need for action.

Oxfordshire is often perceived as a region of picturesque rural villages and a pleasant environment. However, for many the reality is starkly different. High housing costs, and a reduction in statutory support for people with mental health issues or addiction problems, have contributed to a significant homelessness problem in the area. Our commitment is driven by the desire to address these issues and provide tangible support to those in need.

Our approach to tenancy sustainment

To achieve our goal of zero evictions, Soha has implemented a comprehensive approach to tenancy sustainment. This involves:

• Early intervention: Soha prioritises early intervention to identify and address potential issues before they escalate. This involves working proactively with tenants at risk and providing them with the necessary resources and support to prevent eviction.
• Dedicated Tenancy Sustainment Officers: Soha has appointed Tenancy Sustainment Officers in each of its five localities. These officers work closely with tenants who are facing challenges that could lead to eviction, providing support and guidance to help them overcome barriers to maintain their tenancy.
• Building relationships: Soha’s Tenancy Sustainment Officers strive to build strong relationships with tenants, fostering trust and understanding. This enables them to provide effective support and guidance, tailored to the individual needs of each tenant.
• Collaboration with partners: Soha works closely with local authorities and other organisations to ensure that tenants have access to the support they need. This includes collaborating on initiatives to prevent homelessness and provide alternative accommodation for people who are facing eviction.

Case study: Supporting a tenant at risk of homelessness

One notable case involves a Housing First resident who was struggling with rent arrears and causing disturbances for their neighbours due to noise and unwelcome visitors. The Tenancy Sustainment team intervened by building a rapport with the resident, meeting them in a neutral space to establish trust.

This trust enabled the Tenancy Sustainment Officer to assist the resident with their benefits and create an arrears repayment plan. Additionally, firm boundaries were set regarding visitors, which helped protect the resident’s home from unwelcome attention. As a result, there was a significant reduction in arrears and neighbour complaints, ultimately avoiding the need for enforcement action.

Locality-based approach

Soha’s operating area is divided into five localities, each with a dedicated Tenancy Sustainment Officer. These officers work closely with their colleagues in Income, Neighbourhoods, Lettings, and wider locality-based teams. This structure allows us to identify and support at-risk residents early.

The proactive approach taken by our Tenancy Sustainment team is instrumental in maintaining tenancies and preventing homelessness. By working collaboratively with residents and providing tailored support, we can address issues before they escalate, fostering a stable and secure living environment for all tenants.

The business and social case for avoiding evictions

There is a compelling business case for avoiding evictions, as well as a strong social imperative. Evictions typically cost Soha over £10,000 each, factoring in legal costs, void costs, and arrears ultimately written off. By preventing evictions, significant financial resources are saved, which contributes to community stability and the well-being of its residents.

Soha’s commitment to Homes for Cathy

Our commitment to preventing homelessness aligns with the Homes for Cathy cause, which focuses on solving and avoiding evictions in local areas. Last financial year, Soha completed 11 legal evictions, a marked reduction from the 20 to 30 evictions typically seen before joining Homes for Cathy. Of these 11 evictions, 8 were repossessions of abandoned homes, and only 3 were true evictions. For these 3 cases, Soha worked with local authority partners to ensure that the tenants had alternative accommodation.

Committed to zero evictions

Our commitment to preventing homelessness is a reflection of our core values as a community-based landlord. By supporting at-risk tenants, implementing a proactive locality-based approach, and engaging in county-wide initiatives, we are making significant strides in maintaining tenancies and preventing homelessness. The financial and social benefits of avoiding evictions further underscore the importance of this commitment. 

As we continues to work towards our goals, Soha remains dedicated to our Homes for Cathy commitment, and the broader mission of preventing homelessness in Oxfordshire and beyond.